Refund & Returns Policy

We are here to help. If you have ANY questions or concerns, please contact us at support@axenshield.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns or refunds for Gift Cards.

  • Please contact us to arrange your return; do not send your purchase back until we have been notified at support@axenshield.com

There are certain situations where only partial refunds are granted:

  • Purchases made more than 30 days ago.
  • Damage due to shipping or user error.
  • Any item that is damaged or missing parts for reasons not due to our error.
  • In most cases, we will replace your damaged item. Please contact us at support@axenshield.com
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you have a damaged item, send us an email at support@axenshield.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Please contact us FIRST before returning an item at support@axenshield.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at support@axenshield.com for questions related to refunds and returns.